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    Video Card Issues

    General Troubleshooting

    Most video compatibility problems can be resolved by hitting the TROUBLESHOOT button in the video options screen or by pointing your browser to use http://www.won.net/re/hwcatdrivers.html or http://www.sierrastudios.com/games/homeworld/noflash/c-support.html. We recommend using the TROUBLESHOOT button in D3D or software video modes, as task switching in OpenGL mode has been known to cause problems on some systems.

    General Driver Issues

    To obtain the latest drivers for your hardware, download the drivers from your card manufacturer's web site. See below for links to the driver sections of various hardware vendors' webpages.

    Additionally, you may want to install and run a third-party driver installation program such as GLSetup (www.glsetup.com) which contains many OpenGL drivers for a variety of video cards. GLSetup version 1.6 is provided for your convenience on the Homeworld: Cataclysm CD to save you download time should your current OpenGL drivers not work with Homeworld: Cataclysm. Recognize that GLSetup is not supported by Sierra's technical support, however.

    Hardware Renderers

    All compatibility comments below assume that you are trying to run Homeworld: Cataclysm with the Default OpenGL renderer as a first attempt. Depending on your chipset, however, it may be necessary to run using 3dfx OpenGL, Direct3D, or software. Homeworld: Cataclysm places labels beside available renderers in the Video Options screen that indicate the graphics API a particular driver uses: GL for OpenGL, D3D for Direct3D and SW for software.

    If your chipset is not listed in Card/Chipset-Specific Issues below, you should consult the documentation that came with your hardware to determine how to get updated drivers.

    Some 3D hardware does not provide an OpenGL implementation and running Homeworld: Cataclysm with Default OpenGL selected as your renderer will then not be accelerated by your hardware at all. If Homeworld: Cataclysm pops up a dialog box informing you that the selected renderer is unaccelerated, try Direct3D next, then software if all else fails (the Homeworld: Cataclysm software renderer is considerably faster than OpenGL without hardware support). If you must use the software renderer, try running Homeworld: Cataclysm with the /rasterSkip commandline switch for a moderate speed increase; some people find this too visually distracting, so try for yourself and see.

    Homeworld: Cataclysm also supports the /safeGL commandline option. You should run with this if any of the following problems occur when using OpenGL as your renderer: oddly colored backgrounds, no stars in the backgrounds, no background bitmap in the loading screens, or ship meshes that are missing polygons or are oddly colored.

    Recent versions of Windows 98 provide drivers for certain 3D chipsets, but they generally do not contain an OpenGL ICD. GLSetup drivers or drivers from your vendor's website are preferred.

    Running in OpenGL, when moving the mouse pointer to the edge of the screen, you may notice the rest of the image having a white border.

    Display Mode Resolution

    If you experience problems when testing a new display mode (new resolution or bitdepth), be sure to see if Homeworld: Cataclysm will run at 640x480 16 bit. Some cards incorrectly report resolutions they cannot properly support, and Homeworld: Cataclysm may fail to recognize the problem. If you select a new display mode and Homeworld: Cataclysm appears unresponsive (for example, black screen or garbled text) either wait a few seconds or hit the SPACEBAR to have Homeworld: Cataclysm restore the previous mode. If all else fails, try pressing CTRL-SHIFT-F12 to re-enable the default renderer (software, 640x480 16bit).

    Note also that not all 3D hardware supports the same set of features as another, and some scenes and effects will appear differently on different system configurations. This is to be expected.

    Motherboards and Chipset Issues

    Users with an AMD K6 or greater processor with 3DNow! instructions or an Intel LX chipset on their motherboard may experience crashes or system lockups when using OpenGL with NVidia Riva TNT2, 3Dfx Voodoo Banshee or Voodoo 3, and S3 Savage3D boards. AMD users are encouraged to use Direct3D for hardware acceleration if this problem occurs.

    Users with an AMD Athlon may also experiences crashes or system lockups using OpenGL or D3D with the GeForce video card. AMD is aware of a problem with compatibility between the GeForce video card and the AMD Athlon motherboard. There is an AGP Miniport Driver patch for the motherboard that should solve this problem. The AGP Miniport Driver can be found at www.agp.com/products/cpg/bin

    Users running Windows 2000 on an AMD Athlon with a Voodoo3 video card may experience random system lockups using a Vortex sound card (support.aureal.com). The Vortex sound card appears to be the problem and recent drivers may provide support.

    Most of the newer video cards have adequate support for Windows 2000. If you have any problems with your video card under Windows 2000 make sure to check with the card manufacturer to see if there is an updated driver. The ATI Rage 128 did not have proper drivers for OpenGL or D3D for Windows 2000 at the time of Homeworld: Cataclysm release.

    Video Card Issues - next page


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